## Opportunity for Call Center Manager in Harlow! We are seeking a dedicated and proactive Call Center Manager to oversee the daily operations of our customer service department. This role is essential in ensuring high-quality customer care, maintaining efficiency, and implementing continuous improvements within the department. ### Position Overview: Role: Call Center Manager Location: Harlow Type: Full Time, Temporary to Permanent Opportunity Pay: £32,181.00 per annum Hours: Monday to Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 2:00 PM ### Key Responsibilities: - Lead and manage the customer service team to ensure excellent communication and timely deliveries - Enhance customer satisfaction by investigating and suggesting improvements to procedures - Ensure major customers receive the highest standard of service - Manage the entire order receipt and fulfilment process, ensuring customer requirements are effectively communicated and met - Oversee customer complaints, corrective actions, and Sales & Operations Planning (S&OP) processes - Monitor individual performance within the team and implement necessary training or counseling - Report to the Marketing Manager and Sales Administration on departmental activities and improvements ### Responsibilities: - Prepare and submit monthly reports, including customer delivery performance, order accuracy, and transport costs - Collect and analyse customer survey data, addressing areas for improvement - Conduct error analysis and implement corrective solutions - Monitor and review departmental KPIs to drive performance and efficiency ### Benefits: - A competitive salary and benefits package - A supportive and collaborative work environment - The opportunity for a permanent role based on performance If you are a results-driven leader with a passion for customer service, we would love to hear from you. Apply now to join our team and make a difference! To apply email your CV to geannette@newayinternational.co.uk ### . . . All applicants must be eligible to live and work in the UK. Neway International is acting as an employment business. Our Privacy Policy can be viewed on our website.